An exciting opportunity has arisen for a Front Desk Administrator to join Tas Trading Ltd based at the Runway Visitor Park at Manchester Airport.
Tas Trading Ltd, manage the tour centre at the Runway Visitor Park and are looking for a Front Desk Administrator that will be able to administer and coordinate all tour activity whilst meeting & greeting customers and assisting them with any queries. The Front Desk Administrator will report directly into the Account Manager.
Key tasks include -
Production of Guide rosters for all Front Desk, Tours and Stewards ensuring cost efficient planning that meets customer demands.
Arrange the delivery of Education tours & visits including pre visits and risk assessments.
Maintain online booking systems for tours & where required a manual system for bookings
Check and amend daily schedules to ensure tours capacity is maximised and efficient use of guides
Respond to all incoming emails in a timely manner
Assist customers with the booking of their tours, and deal with all forms of general enquiries providing excellent customer service.
Handle sales and cash transactions and maintain accurate accounting records of all transactions to an acceptable auditable level.
Collate customer research and feedback on tour utilisation.
What you'll need to succeed
A willingness to learn & assist in multiple areas of the business
Excellent communication skills both verbally and written to customer and colleagues
Must be able to multi task and work well under pressure.
Candidates should be enthusiastic, self-motivated and hard working.
You should have previous experience in a similar office based role with a proven ability to manage a busy workload.
At least 2 years solid administration experience
Customer facing experience
Strong interpersonal skills both verbal & written
Competent MS office skills
Excellent attention to detail
Strong team player
Flexible and hardworking attitude
This role is for a minimum of 28 hours per week & will include regular weekend and evening working. To apply send your CV & covering letter to Annette.firstname.lastname@example.org